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I wanted to upgrade teh software in my ipad using my Mac. Firts the software 5,73 Gb downloaded and subsequent the preparation of my ipad began. After some time It received the message that something went wrong and the unknown error. I tried both the upgrade again and the restore but both failed.
iMac 27″ 5K, macOS 13.6
You’ll find guidance for troubleshooting error #4013 here:
If you continue to experience difficulties, you might be well advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.
Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide assistance:
You’ll find guidance for troubleshooting error #4013 here:
If you continue to experience difficulties, you might be well advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.
Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide assistance:
janfromtynaarlo wrote:
I wanted to upgrade teh software in my ipad using my Mac. Firts the software 5,73 Gb downloaded and subsequent the preparation of my ipad began. After some time It received the message that something went wrong and the unknown error. I tried both the upgrade again and the restore but both failed.
follow all steps here If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch - Apple Support
I cannot update or restore my ipad. I recieved an (unknown) error 4013 on my Mac
