You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Horizontal grey bar on my M1 iMac screen

For the past 2-3 days I have been seeing a greyish bar on my M1 iMac's screen. After a few hours the grey bar starts to blink on & off, sometimes disappearing entirely but reappearing again after a 'wakeup from sleep'.



What exactly is happening here? And what can be done to fix this issue?


And yes, I did the obligatory restart/shutdown etc. but this grey bar still appears.


iMac 24″

Posted on Aug 20, 2023 11:35 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 15, 2024 1:50 PM

same here. Less than 2 years old. Extremely disappointed at Apple. Hopefully they proceed with a big global replacement program like they did with the AirPods Max.

27 replies

Sep 10, 2024 3:51 AM in response to IkeApple

After reading all the threads related to this issue, I've contacted Apple chat support and tried to negotiate a free repair for this widespread issue.


Apple chat support said that they don't have the authority to do this and ask me to contact phone support. Phone support said the same thing and asked me to take the iMac and go to Apple store. And Apple Store support said they can't do anything unless the issue appears in this Apple Service Programs list, and he suggested me to leave a message in Apple Feedback.


Everyone, please leave a feedback to make Apple fix the issue.

Aug 20, 2023 12:08 PM in response to Varunprakash

Mate, instead of repeating the standard stock answer where prob 90% stated is not applicable in any way shape or form, maybe you or someone else can actually help me to find a solution to my particular issue?


No, my computer screen is NOT turned off and no, the display brightness have NOT been reduced.

And I read someplace else there is no SMC reset for M1 macs.


There is a greyish bar on my turned on, display brightness on, 'non sleeping' M1 iMac screen.

If you or anyone else are familiar with the solution to this exact problem, can you tell me how to get rid of this please?



Jul 16, 2024 8:10 AM in response to Oceanborn81

Hi

Same problem here.

The largest topic about this was closed.

Persistent horizontal lines appear on iMa… - Apple Community


And, since this a user forum I don't see need to open more post about this.

But I Do have the same issue


Model: MGPD3CI/A

iMac 24-Inch 4 ports


And support says that since I'm out of warranty, it's not a problem that they can solve.




I also placed a bug report...


Let's hope some takes this from Apple.



Nov 13, 2024 10:57 AM in response to Oceanborn81

There's not much you can do as it's a screen hardware problem (unless your're still under Apple Care).


The following topics illustrate the Silicon M1 iMac Display problem:



Being a hardware problem the only fix is to pay for a new screen and that is prohibitively expensive. If it gets too disruptive to use you could get an inexpensive 3rd party monitor to use and reduce the brightness on the iMacs screen.


Aug 20, 2023 11:53 AM in response to Oceanborn81

If your Mac doesn't wake when you expect


Your Mac might pause a few seconds before it wakes up. If it doesn't seem to wake at all, check for these possibilities:


Your screen brightness might be turned down.


If you're using an external display, your display might be turned off.


Your Mac might be in safe sleep. To wake from safe sleep, press the power button.


Check for a sleep indicator light, if applicable, and make sure that your Mac isn't turned off.



If the previous steps don't work


These additional steps may help identify or resolve the issue:


Reset the SMC.


Reset NVRAM.


Disconnect external devices other than your Apple keyboard, mouse, and display. If that resolves the issue, gradually reconnect your devices, testing each time, until you find the device that is interfering with sleep. Then check the documentation that came with the device, or contact the device manufacturer.


Start up in Safe Mode to see if the issue is related to non-Apple startup items, login items, or kernel extensions.


Try to isolate the issue by using another user account.


Jul 12, 2024 11:31 AM in response to soumyth25

Your posts are removed because they are off topic for these forums. As you have been advised, these forums ae NOT for rants about product dissatisfaction. If you have feedback for Apple, the correct venue is www.apple.com/feedback.


Please read the Terms of Use you agreed to so you can understand what is and what is not allowable on these forums!

Horizontal grey bar on my M1 iMac screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.