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Level 1

4 points

Why my phone has a battery problem

Why my phone said that unable to determine if my iPhone battery is genuine,Apple part

Posted on Jul 3, 2023 7:31 AM

Top-ranking reply

Level 10

418,867 points

Posted on Jul 3, 2023 7:36 AM

An explanation of that message is in the article 'About genuine iPhone batteries' --> About genuine iPhone batteries - Apple Support

"An Unknown Part message will appear if the battery installation is incomplete or if the battery:

• Was replaced with a nongenuine battery

• Was already used or installed in another iPhone

• Isn't functioning as expected"

Get Apple to examine your phone.

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