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Keyboard and monitor

The keyboard has been unresponsive at the beginning of the purchase, and the 5 button is almost unusable at present.Last week I tried to press the 5 button and the whole screen went dark.

MacBook Pro 13″, macOS 12.5

Posted on Jul 2, 2023 8:32 AM

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Question marked as Top-ranking reply

Posted on Jul 2, 2023 11:06 AM

"The keyboard has been unresponsive at the beginning of the purchase," I understand that to meant is came that way.


If you received a new Mac and the keyboard never worked, you should have returned it immediately; it's defective. If you bought a used Mac, you should take it back to the seller; it's defective.


At this point, you can run Apple hardware diagnostics to help determine if you have a hardware issue: Use Apple Diagnostics to test your Mac - Apple Support


But if your Mac is completely inoperable, you are probably going to have to have Apple examine it.



1 reply
Question marked as Top-ranking reply

Jul 2, 2023 11:06 AM in response to Chien52

"The keyboard has been unresponsive at the beginning of the purchase," I understand that to meant is came that way.


If you received a new Mac and the keyboard never worked, you should have returned it immediately; it's defective. If you bought a used Mac, you should take it back to the seller; it's defective.


At this point, you can run Apple hardware diagnostics to help determine if you have a hardware issue: Use Apple Diagnostics to test your Mac - Apple Support


But if your Mac is completely inoperable, you are probably going to have to have Apple examine it.



Keyboard and monitor

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