Hi,
I was charged for a subscription and immediately contacted support, reported the problem, and the refund was approved (got an email). However, 4 days later I was charged and now I can not ask for a refund because the subscription doesn't appear active.
Is this normal? Is Apple processing late, then I'm seeing the charge and they will refund later or is it a bug?
Please advise!
iPhone SE, iOS 16
Hello JNPZ,
Thank you for reaching out regarding the issue you experienced with being charged for a subscription even after a refund was approved. I understand your concern and will provide guidance on how to proceed.
In situations like these, it's possible that there may be a delay in the refund process or a temporary discrepancy in the account status. To address this issue, I recommend the following steps:
1. Check your subscription status: Visit the "Subscriptions" section in your Apple ID settings to verify the current status of the subscription. Ensure that it is indeed not active as you mentioned.
2. Contact Apple Support: Reach out to Apple Support directly and provide them with all the relevant details regarding the refund approval and subsequent charge (Subscriptions and Billing - Official Apple Support). Explain the situation and ask for further assistance in resolving the issue. They will be able to access your account information and investigate the matter to provide you with the necessary guidance.
3. Keep records of communication: It's important to keep a record of all communication, including any emails or support case numbers related to the refund approval and subsequent charge. This will help provide evidence and facilitate the resolution process.
Apple Support should be able to provide you with the necessary clarification and assistance in resolving the situation. They can check the status of the refund and provide guidance on how to proceed.
Please let me know if you have any further questions or need additional assistance. Best of luck in resolving this issue!
Best regards,
Lugab
[Edited by Moderator]
Hello JNPZ,
Thank you for reaching out regarding the issue you experienced with being charged for a subscription even after a refund was approved. I understand your concern and will provide guidance on how to proceed.
In situations like these, it's possible that there may be a delay in the refund process or a temporary discrepancy in the account status. To address this issue, I recommend the following steps:
1. Check your subscription status: Visit the "Subscriptions" section in your Apple ID settings to verify the current status of the subscription. Ensure that it is indeed not active as you mentioned.
2. Contact Apple Support: Reach out to Apple Support directly and provide them with all the relevant details regarding the refund approval and subsequent charge (Subscriptions and Billing - Official Apple Support). Explain the situation and ask for further assistance in resolving the issue. They will be able to access your account information and investigate the matter to provide you with the necessary guidance.
3. Keep records of communication: It's important to keep a record of all communication, including any emails or support case numbers related to the refund approval and subsequent charge. This will help provide evidence and facilitate the resolution process.
Apple Support should be able to provide you with the necessary clarification and assistance in resolving the situation. They can check the status of the refund and provide guidance on how to proceed.
Please let me know if you have any further questions or need additional assistance. Best of luck in resolving this issue!
Best regards,
Lugab
[Edited by Moderator]
Charged for Subscription after the refund was approved.
