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Being charged for subscriptions that I have cancelled a long time ago

I have cancelled my Scanner subscription which expired 10th May but I am still being charged $10.99 weekly for this on my credit card.

Also Paramount subscription which expired 25 October 22 and Amazon Prime Video which expired 15th March. I am still being charged monthly for these subscriptions.

Could you please cancel these again and refund the money that I have been charged.

iPad Air, iOS 12

Posted on May 31, 2023 7:00 PM

Reply
Question marked as Top-ranking reply

Posted on May 31, 2023 7:45 PM

First confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


Review the information in this support article by clicking on the link to learn how to cancel a subscription from Apple. ➔ If you want to cancel a subscription from Apple - Apple Support

• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Read the article to see what to do about subscriptions that do not appear in your list. If you still can't find a subscription, contact Apple Support using the link at the end of the support article.

• Canceling a subscription does not automatically start a refund.


Finally, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support


If you have multiple Apple accounts make sure you have canceled everywhere.


Still have problems? --> Choose your country or region - Official Apple Support


1 reply
Question marked as Top-ranking reply

May 31, 2023 7:45 PM in response to Peppermintcreek

First confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


Review the information in this support article by clicking on the link to learn how to cancel a subscription from Apple. ➔ If you want to cancel a subscription from Apple - Apple Support

• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Read the article to see what to do about subscriptions that do not appear in your list. If you still can't find a subscription, contact Apple Support using the link at the end of the support article.

• Canceling a subscription does not automatically start a refund.


Finally, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support


If you have multiple Apple accounts make sure you have canceled everywhere.


Still have problems? --> Choose your country or region - Official Apple Support


Being charged for subscriptions that I have cancelled a long time ago

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