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I am trying to transfer Ticketmaster tickets to Apple Wallet

I am trying to transfer Ticketmaster tickets to Apple wallet and can't figure out the process. There is no "Add to Apple wallet" in my ticketmaster virtual ticket page. Should I be starting from the wallet page instead of the Ticketmaster page?


[Re-Titled by Moderator]


iPhone 12

Posted on May 29, 2023 10:13 AM

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Question marked as Top-ranking reply

Posted on Nov 29, 2023 12:56 PM

Finally figured it out. The "add to Apple wallet" only appears if you turn your iPhone sideways.

43 replies

Nov 20, 2023 1:45 PM in response to Phil0124

Update, I just called ticketmaster, she checked my account and said I didn't have the apple wallet feature, that only some events have that feature. She told me to download the tickets to my downloaded files on my phone. After getting off the phone with her my husband and I inadvertantly figured out the problem. Ticketmaster's directdions suck. You have to click on "VIEW Barcode" to access the add to apple wallet button. Hope this helps everyone else having issues.

Nov 20, 2023 1:27 PM in response to RPalmer

The online instructions MAY INDICATE there is an add to apple wallet button, but there clearly is not. I am having teh same issue. I have the most up to date version of both applications on my phone -I followed ticketmasters directions step by step, and there is NO ADD To apple wallet feature qhwn you view your tickets following there instructions -This is clearly an issue with ticketmasters app

Jul 10, 2024 5:19 PM in response to problems1951

This is wild what a mess this is.


When I click on my event tickets on the site (on TM's site on a browser on my iPhone), a pop up appears saying "Add to Apple Wallet and beat slow WiFi on the big day". Then there is no button to add to the Apple Wallet. I've turned my phone in both orientations, and nothing. Just the scanning barcode thing going back and forth, with no way to add it to Apple Wallet.


The fact that such a simple and straightforward issue can't get resolved considering the resources these huge companies have is just mind blowing to me.


Then I try to do it on the TM app, and there's an error code popping up each time I try to log (not an incorrect password or anything, literally some weird error code "on their end").


TM is the absolute worst.

May 29, 2023 10:20 AM in response to problems1951

No. Ticketmaster should have an "Add to Wallet" button in your account page where it lists your events and tickets, or in the confirmation email they sent when making the purchase.


There is no option in the Wallet App to add tickets directly.


https://ticketmaster-us.zendesk.com/hc/en-us/articles/9612381551761-How-do-I-add-tickets-to-a-digital-wallet-

I am trying to transfer Ticketmaster tickets to Apple Wallet

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