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Money

I requested a refund two days ago. A minor purchased the app by accident. I sent a request, and I received a reply that the refund was made. However, the money did not arrive

iPhone 11

Posted on May 14, 2023 5:40 AM

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Question marked as Top-ranking reply

Posted on May 14, 2023 5:41 AM

Money for what? You do not say where you see this purchase. If it is an e-mail or text message are you sure it is real and not an attempt to steal your private information ('phishing') (very common)?


Phishing & Other Suspicious Emails - Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Identifying legitimate emails from the iTunes Store - Identify legitimate emails from the App Store or iTunes Store - Apple Support (the previous link is more specific)


Forward attempts to: reportphishing@apple.com


If you still think the charge is real:


See your purchase history in the App Store or iTunes Store [iOS, computer, or web] - Does not list purchases made by others under Family Sharing; those have to be checked from their accounts. View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support


Also follow the steps in this support document --> If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - If you see 'apple.com/bill' on your billing statement - Apple Support


If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.


To "Request a refund for apps or content that you bought from Apple", click here → Request a refund for apps or content that you bought from Apple - Apple Support


Report a Problem - https://reportaproblem.apple.com/?s=6


If a reporting a problem request is unsuccessful you can also try clicking here → Choose your country or region - Official Apple Support Select your country, then a product.


Require a password for App Store and iTunes purchases

Require a password for App Store and iTunes purchases - Apple Support



1 reply
Question marked as Top-ranking reply

May 14, 2023 5:41 AM in response to anjaarmus_

Money for what? You do not say where you see this purchase. If it is an e-mail or text message are you sure it is real and not an attempt to steal your private information ('phishing') (very common)?


Phishing & Other Suspicious Emails - Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Identifying legitimate emails from the iTunes Store - Identify legitimate emails from the App Store or iTunes Store - Apple Support (the previous link is more specific)


Forward attempts to: reportphishing@apple.com


If you still think the charge is real:


See your purchase history in the App Store or iTunes Store [iOS, computer, or web] - Does not list purchases made by others under Family Sharing; those have to be checked from their accounts. View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support


Also follow the steps in this support document --> If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - If you see 'apple.com/bill' on your billing statement - Apple Support


If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.


To "Request a refund for apps or content that you bought from Apple", click here → Request a refund for apps or content that you bought from Apple - Apple Support


Report a Problem - https://reportaproblem.apple.com/?s=6


If a reporting a problem request is unsuccessful you can also try clicking here → Choose your country or region - Official Apple Support Select your country, then a product.


Require a password for App Store and iTunes purchases

Require a password for App Store and iTunes purchases - Apple Support



Money

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