Apple TV asking me to start a trial when I have a subscription

Same thing for me! Its asking me when I am using my computer to go on apple tv+, but it works on my smart tv and on my apple tv. Just not on my laptop. :(

The answer to this whole issue is to have the original member who signed up with apple

- go to his/her settings

-select their name/apple ID/icloud/media/ purchases

-scroll down until you find “family sharing “

-add in family member and their email address

-this should then show up in the same place on the new family members settings.

• follow any additional prompts
• you should not be asked to sign in or asked to buy a subscription
• this worked like a charm. But you gave to have the original persons original email and password to work.

The answer to this whole issue is to have the original member who signed up with apple

- go to his/her settings

-select their name/apple ID/icloud/media/ purchases

-scroll down until you find “family sharing “

-add in family member and their email address

-this should then show up in the same place on the new family members settings.

• follow any additional prompts
• you should not be asked to sign in or asked to buy a subscription
• this worked like a charm. But you gave to have the original persons original email and

To fix the problem of not being able to sign into Apple TV,

*Have the person who signed up for the Account with Apple TV go to their settings,

• scroll down to Family Sharing

this should show tgat person’s name

• have that person add you and your information
• this should then show up in your settings as family Sharing
• that should do it! You should not need to sign in to Apple TV , it should open when you tsp on the app.

Paid for the free trial for Apple TV and can neither watch on my MacAir, nor the APP on my COX Contour. Called Apple TV customer service to no avail and the wait was ticking time away from my paid free trail.

My problemstarted when I used Migration Assistant to transfer data from one MacMini to another. It broke my icloud connection to ios. i could see it at icloud.com, but the apps were not connecting. At some point I changed my password.

The cloud is in a different department? I got knocked off a support chat when he asked me to start in safe mode. They dont use imessage, so i will take my problem to the genius bar.

i think they are not as conesive as their brand image.

This is really frustrating, and reading through the comments it sounds like there a various things to try depending on the device you're using. In my case, I was getting having the 'free trial' issue on my apple tv box even though I was signed in on my mobile device, and other things were syncing (like photos) via iCloud. I checked the updates section in 'settings>system>software updates' and even though auto update was enabled, I clicked 'Update Software' - and found that there was an update that the system hadn't automatically applied. I ran the update, went back to Apple TV and the issue was fixed.

Same exact issue!

Why is this still happening?

This would be the obvious answer but it doesn't solve the problem. I had to call Apple support and they had to reset my account.

I paid subscription $9.99 for Apple TV but it will only let me watch on computer. Why can’t I watch on tv

Thank you, this worked. (Going to users > subscriptions > log in again)

Crazy! Just turned on tv and getting the same BS. No fix