Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Kakakakatje Author

Level 1

7 points

need to back up phone but the keys won't work

I want to backup my iphone 11 but i don't have access to a few of the keys so I can't put in my passcode

iPhone 11, iOS 16

Posted on Apr 8, 2023 3:41 PM

Reply

Top-ranking reply

Community+ 2024

Level 10

171,974 points

Posted on Apr 8, 2023 3:48 PM

Got to get the keyboard/screen working first, before you can go any further and enter the passcode.

Off to the Apple Store or authorized Apple Service shop.

View in context

Similar questions

1 reply

Top-ranking reply

Community+ 2024

Level 10

171,974 points

Apr 8, 2023 3:48 PM in response to Kakakakatje

Got to get the keyboard/screen working first, before you can go any further and enter the passcode.

Off to the Apple Store or authorized Apple Service shop.

Reply

need to back up phone but the keys won't work

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up