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User profile for user: pdurrett
pdurrett Author
User level: Level 1
10 points

How do I backup my iPhone when the front screen is damaged and it's asking me to enter my passcode and trust computer? its the same computer I plug it into all the time with the same Apple ID as my iPhone

The front screen is solid white and im unable to do anything with my iPhone. When I try and back it up on my Mac it asks for a passcode which im unable to enter. im not sure why it even needs a passcode when this Mac has the same Apple ID as my iPhone and its the same Mac I use every time I back this same phone up to.

Posted on Aug 21, 2023 8:32 AM

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User profile for user: lil-Sebastian13
lil-Sebastian13
User level: Level 3
742 points

Posted on Aug 21, 2023 8:36 AM

Hard to say why it’s asking for a passcode, more than likely a security related thing if it’s been over 24+ hours since the phone was last unlocked.


Unfortunately, you can’t bypass that unless you can put the code in, so screen repair would be needed unless you have a recent backup from before the screen cracked.

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User profile for user: lil-Sebastian13
lil-Sebastian13
User level: Level 3
742 points

Aug 21, 2023 8:36 AM in response to pdurrett

Hard to say why it’s asking for a passcode, more than likely a security related thing if it’s been over 24+ hours since the phone was last unlocked.


Unfortunately, you can’t bypass that unless you can put the code in, so screen repair would be needed unless you have a recent backup from before the screen cracked.

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How do I backup my iPhone when the front screen is damaged and it's asking me to enter my passcode and trust computer? its the same computer I plug it into all the time with the same Apple ID as my iPhone

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