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Remove balance from my account

Hello, I want you to remove the balance from my account so that I can change my country

iPhone 14, iOS 16

Posted on Feb 20, 2023 8:09 AM

Reply
5 replies

Feb 20, 2023 8:11 AM in response to jecon224

Hello,


I see you have remaining balance that you wish to remove from your Apple Account. Apple provides multiple ways for you to do this.


Read this support article for information about requirements for changing your Apple ID country or region --> Change your Apple ID country or region - Apple Support . In this article (and from Check your Apple Account balance - Apple Support referred to in the article) Apple outlines ways to remove account balance:


+ "Spend any balance remaining on your Apple ID"

If you then find your store credit is less than the cost of a single item and you still have a valid payment method such as a credit card for your old country, you can use the payment method to make up the difference in the cost of an item ( How apps, content, and subscriptions from Apple are billed - Apple Support ). Perhaps buy something such as a music track which you can download and also keep a backup copy. Remember that anything purchased may not be available for re-download in another country but as long as you have your own copy you will always have it.


+ "If you still can't change your country or region, or you have less store credit than the cost of a single item, contact Apple Support" using this link --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198

Apple removes your balance and keeps it.


+ "Check your Apple Account balance" refers you to Check your Apple Account balance - Apple Support

Note the sections "If you have an Apple Account balance that you can't use", and "If you plan to delete your Apple ID or change your country or region"



Feb 20, 2023 7:16 PM in response to jecon224

Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support


Remove balance from my account

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