You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I cannot make any purchases. It has an error showing your account has been disabled in the App Store and iTunes.

I can’t make any purchases

Posted on Feb 17, 2023 1:04 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 17, 2023 1:04 PM

Hello,


You must contact Apple for help when you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked". This is not something you can fix yourself. Apple provides a chat link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 (sorry, the forum software is currently not automatically shortening this URL to a titled link for me)


__

Based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


1 reply
Question marked as Top-ranking reply

Feb 17, 2023 1:04 PM in response to Sonya357

Hello,


You must contact Apple for help when you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked". This is not something you can fix yourself. Apple provides a chat link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 (sorry, the forum software is currently not automatically shortening this URL to a titled link for me)


__

Based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


I cannot make any purchases. It has an error showing your account has been disabled in the App Store and iTunes.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.