reset my iphone
phone is unavailable and I forgot the passcode
iPhone 7
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Hi there
You will need to erase the iPhone in order to remove your forgotten passcode. You will lose all of the data on your iPhone that you've not backed up.
If you're running iOS 15.2 or later, please follow these steps to re-enable your iPhone
If you're using an eSIM, contact your carrier before trying these steps and ask for a QR code to set up your eSIM again.
- From your device's Lock Screen, try to enter your passcode five times until the "[Device] Unavailable" screen appears and your device asks you to try again later.
- When you're able to, continue to enter your passcode until the "Security Lockout" screen appears and you get the Erase [Device] option in the bottom corner of the screen.
- Tap Erase [Device], then tap Erase [Device] again to confirm.
- Enter your Apple ID password to sign out of your Apple ID on your device.
- Tap Erase [Device] to permanently delete all of your data and settings.
- When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode.
If you're running an older iOS version, please follow the instructions in this link:
If you forgot your iPhone passcode - Apple Support