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Я запросил возврат средств за случайную покупку заявки, и она была одобрена, в статусе написано "средства были возвращены" ... но деньги не поступили на карту, что мне делать? Я покажу скриншоты, чтобы вы могли прояснить, что возврата не было.

iPhone 11 Pro Max, iOS 16

Posted on Nov 3, 2022 12:10 PM

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Question marked as Top-ranking reply

Posted on Nov 3, 2022 4:25 PM

You are not addressing Apple here. This is a user to user support forum, and Apple does not participate here. We have no access to you account. A refund can take time for Apple to release it and then for your bank to accept it and add it back to your account. See this, Check the status of a refund for apps or content that you bought from Apple - Apple Support

It can take up to 30 days for a refund to be credited back to your account.

7 replies
Question marked as Top-ranking reply

Nov 3, 2022 4:25 PM in response to cherineomigrade

You are not addressing Apple here. This is a user to user support forum, and Apple does not participate here. We have no access to you account. A refund can take time for Apple to release it and then for your bank to accept it and add it back to your account. See this, Check the status of a refund for apps or content that you bought from Apple - Apple Support

It can take up to 30 days for a refund to be credited back to your account.

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