report junk feature 16

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Level 1

4 points

report junk feature 16

I am mainly posting this here in the (likely silly) hope that someone at Apple will read it and decide to let us turn off the report junk feature with texting. Having a junk option would be great if I could do it via an info button like with phone calls, but having "report junk" pop up every single time I delete a text, forcing me to deal with an extra screen and having to do something more, is incredibly annoying and will make me switch to Android (which seems generally to give people more control over their phone options and not force people to do it the one and only Apple way).

iPhone X

Posted on Oct 17, 2022 9:32 AM

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Answer 1

Top-ranking reply

Lawrence Finch

Level 10

212,672 points

Oct 17, 2022 9:36 AM in response to Trnilsson

This is a user-to-user forum. It is not a way to get a message to Apple. Like just about every large company Apple has both formal technical support and an area where users can discuss technical issues with other users. And, like all of those other companies, Apple does not participate in any significant way in the user-to-user discussions, as that might inhibit the free flow of ideas. The formal name of this area is Apple Support Communities. The “Communities” should be a giveaway that this isn’t a formal support site. And if that doesn’t, the site itself is https://discussions.apple.com. The “discussions” is another giveaway.

Apple’s formal support can be reached several ways:

Provide feedback to Apple at→ https://apple.com/feedback where your issue or suggestion will be recorded, but you will not get a reply

Click on “Get Support” at the top of this page
Go to Apple Support

Note that both of the above have options to receive a callback or chat

Install the Apple Support app on your iPhone or iPad - you can contact support directly from the app, and the tech will have (with your permission) access to diagnostic data on your phone
Call Apple Support; the phone numbers are in this link→Contact Apple for support and service - Apple Support
Make a Genius Bar appointment at an Apple Store→Genius Bar Reservation and Apple Support Options - Apple
Find an Apple store or Apple partner service provider→https://apple.com/retail
DM @AppleSupport on Twitter

About the only communications method not used by Apple support is inbound email, probably because the volume would be overwhelming, and separating the wheat from the chaff (or, to us engineers, a poor signal to noise ratio) would be almost impossible.

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Answer 2

Trnilsson Author

Level 1

4 points

Oct 17, 2022 9:59 AM in response to Lawrence Finch

Thanks, that's helpful. I looked, but could not find, the other options before I posted here. But it's my general sense that Apple simply doesn't care whether people are frustrated by their products and believes that people should only do things their desired way as they all too seldom give people options.

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Answer 3

Oct 17, 2022 10:05 AM in response to Trnilsson

Apple does listen to feedback; that’s why the feature to report text junk was added; it has been asked for (nay, demanded) for years, using the feedback link. It’s also why recovering deleted texts was added. The problem is that the initial implementation is flawed; I think you will see an improvement with the next update.

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Answer 4

Trnilsson Author

Level 1

4 points

Oct 17, 2022 10:07 AM in response to Lawrence Finch

Thanks. I have submitted my feedback using the link you provided. But I have to say that if Apple really cared about their customers being happy they would not create so many features that cannot be turned off, that can only be used one way, etc. And they would make their feedback route much easier to find on their sites. The fact that they do neither doesn't help me to view them as customer-friendly.

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report junk feature 16

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