You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

App Store

I'm trying to download an app but it is saying my account is disabled, can you help? Thank you!!!

iPhone 12

Posted on Oct 5, 2022 5:18 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 5, 2022 5:40 PM

Hello ~ Go ahead an contact support as this is Apple’s way to let you know that there may be an issue with your account.


If you see a message that says 'Your account has been disabled in the App Store and iTunes'


Contact through link or by going to upper right hand corner and click on Get Support or:


Contact Apple for support and service


~Katana-San~

3 replies
Question marked as Top-ranking reply

Oct 5, 2022 5:40 PM in response to dylanhb1029

Hello ~ Go ahead an contact support as this is Apple’s way to let you know that there may be an issue with your account.


If you see a message that says 'Your account has been disabled in the App Store and iTunes'


Contact through link or by going to upper right hand corner and click on Get Support or:


Contact Apple for support and service


~Katana-San~

Oct 5, 2022 5:38 PM in response to dylanhb1029

dylanhb1029 Said:

"App Store: I'm trying to download an app but it is saying my account is disabled, can you help? Thank you!!!"

-------


Troubleshooting a Disabled Account:


Visit this Link: If a Message Says 'Your Account has been Disabled in the App Store and iTunes' - Apple Support


Why Accounts Become Disabled:

When your Account has been disabled, that often happens due to suspicious activity --- Perhaps nothing on your part. They disable it for no more than Security & Privacy concerns.

Possible Reasons Could Include: 

  • Too many unsuccessful login attempts
  • VPN (Virtual Private Network) usage
  • Consistent transactions
  • Session Times Out
  • Disobeying Terms & Conditions

App Store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.