You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Issues with WIFI printing from Brother HLL8360CDW printer - HELP (please)!

I have two iMac computers operating on Cataline 10.15.7.  The main computer is connected to the printer via a WIFI network, and the secondary one is also connected to the same WIFI network. The printer is only connected to both computers via WIFI; there is no USB cord connected to either computer. Both computers are on a 2.4 Ghz network (the preferred type of network indicated in the Brother setup information).


When I try to print from the secondary computer, the computer sends the print command to the printer, but then a message window appears saying “Waiting for authentication”. I have tried a number of passwords including one for accessing the main computer, one for accessing the secondary computer, and one for accessing the network to which both computers are logged in. I would have thought that one of these passwords would have worked, but no - so I have no idea what is meant by "authentication". The printer prints documents from the main computer without a “Waiting for authentication” message. 


Brother printer drivers are installed on each computer, and the printer is listed in the printer list for both computers. The printer is only a printer - no fax, no scan functions. 


I am hoping that someone has a fix for this issue which is slowly driving me around the bend ... and it's not a long drive! 😬

iMac 21.5″, macOS 10.15

Posted on May 2, 2022 1:12 PM

Reply
Question marked as Top-ranking reply

Posted on May 2, 2022 8:24 PM

Hi Jan,


Thanks for your message. I went through all the points on the AirPrint - Apple Support page. The printer and both computers are set up correctly so your suggestion did not help, but thanks anyway.


Still hoping for a solution to my issue.


Sally

Similar questions

7 replies

May 2, 2022 2:19 PM in response to sallyfrombc

Hi,


Since the Brother HL-L8360CDW is listed as a supported printer in About AirPrint - Apple Support, any change if you carry out a test with AirPrint (that is, without using drivers from the printer manufacturer)?


Reset the Mac printing system to solve a problem – Apple Support (UK)

Add a printer on Mac – Apple Support (UK)


As always, ensure that you have (multiple) backup copies of all important files (documents, photos, et cetera) before testing anything.

May 3, 2022 11:12 AM in response to sallyfrombc

Hi again Jan,


Your message about AirPrint got me thinking ... again. So I reloaded the Brother printer drivers for Mac's Catalina 10.15.7 OS, went to Printers in System Preferences, uploaded the printer once again but this time selected AirPrint, and tada (!) everything is operating the way it should! Thank you, thank you for your response and having it roll around in my brain!


Sally

Issues with WIFI printing from Brother HLL8360CDW printer - HELP (please)!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.