You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Apple Music skips about 2 seconds into track on macOS and tvOS

Apple Music on both macOS and tvOS skips about 2 seconds into a track. Is there a fix?

  1. The issue only occurs with streamed tracks. If I download the track, the problem goes away.
  2. I don't notice this on all tracks. When it happens on a track, however, it consistently happens.
  3. It started occurring about a week ago or so.
  4. Soundcheck is not turned on.
  5. The issue does not occur on iOS.


I compared the waves between streaming and downloaded:


MBP M1 16" 2021

macOS 12.3.1

Apple Music 1.2.3.56


Apple TV 4k 2nd Gen

tvOS 15.4

Apple Music (latest version as of 4/10/2022)

MacBook Pro (2020 and later)

Posted on Apr 10, 2022 8:03 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 3, 2023 9:37 PM

This is a real problem. Happens on every track when streaming on lossless. You can’t call it lossless if you lose a whole beat! The beginning of the song is the most important part. The skipping just takes you out of it and ruins the magic. Please fix this, and thank you for the in depth analysis done by @philfnyc1

Similar questions

83 replies

Oct 20, 2024 10:32 AM in response to philfnyc1

Tried reporting this to apple support.


First, as a note to all here, I am told support won't ever look at discussions.apple.com and would not be interested in reports and MeeToo's here. So it's completely useless to use this forum as not just they don't look at it, they won't look at it even if you try to point them to a documented issue.


So, I am told that apparently, the only way to get this fixed is that enough people report this to Apple Support.


And there lies the problem. It seems virtually impossible to break through and get this issue reported. They wanted me to uninstall all VPNs and device management and create a screen recording. I explained it's audio issue and won't be visible in the screen recording. I was told they can't create an issue without screen recording, that's the only way they can create a case. For a second I thought I was speaking to a poorly trained AI.


And this was third line support - not the first line you get on chat, nor the second line also on chat - this is the one that calls you. Unfortunately I had somebody who clearly has no clue what they are talking about and feel very threatened by the "dev team" and their requirements for bug reports. Yet at the same time, this person was managing to be incredibly condescending.


Now, being a pro developer since 1995 (**** I am old!), I tried patiently guiding this person but after going in circles I gave up in the end.


So yeah - if we want this fixed, we need to keep contacting support and reporting this issue. I for one will continue trying until I encounter somebody with a bit of intelligence to get the report submitted.

Apple Music skips about 2 seconds into track on macOS and tvOS

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.