You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone unavailable

My phone has been locked out to an “iPhone unavailable” screen, how do I reset the phone from this screen since I have no option to enter the password again?!

iPhone 12 Pro, iOS 15

Posted on Mar 29, 2022 8:48 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 29, 2022 10:06 PM

I understand that your iPhone has been "Unavailable". You will have to reset the passcode to your iPhone by following the instructions in this guide published by Apple 👉  If you forgot the passcode or if your iPhone has been disabled. You will need a computer to execute this procedure and all the data on your iPhone will be erased.


Hopefully, you have a backup created on 👉 iCloud and/or on a computer. If you do then, you can 👉 Restore your iPhone from the backup file once your passcode has been reset and the iPhone has been returned to factory settings by the procedure in the link above.


If your iPhone or iPad has iOS 15.2 or higher installed, then review this guide published by Apple 👉 How to reset your iPhone when you forgot the passcode


Axel F.

3 replies
Question marked as Top-ranking reply

Mar 29, 2022 10:06 PM in response to misha174

I understand that your iPhone has been "Unavailable". You will have to reset the passcode to your iPhone by following the instructions in this guide published by Apple 👉  If you forgot the passcode or if your iPhone has been disabled. You will need a computer to execute this procedure and all the data on your iPhone will be erased.


Hopefully, you have a backup created on 👉 iCloud and/or on a computer. If you do then, you can 👉 Restore your iPhone from the backup file once your passcode has been reset and the iPhone has been returned to factory settings by the procedure in the link above.


If your iPhone or iPad has iOS 15.2 or higher installed, then review this guide published by Apple 👉 How to reset your iPhone when you forgot the passcode


Axel F.

iPhone unavailable

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.