can't send messages to non iphone users

mackieg7187 Said:

"can't send messages to non iphone users: Hi, I have tried many different things to fix not being able to send messages to non-iPhone users and nothing has worked so far. What should I do to try and fix this problem?"

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Who is you Carrier?:

The My Verizon app being the culprit:

If using the My Verizon app, then perform the following: "Go to: My Verizon App > sign in > select the phone/ device > manage device > preferences > block specific services > finally turn off block picture & messaging"**

*Source: Can't send SMS messages to Android phone from new iPhone 13 - Verizon Community

You have stated that you have tried all those steps listed in the link provided by Jack-19. The follow are the two steps that were also listed in that link:

• If you still can't send or receive messages, contact Apple Support.
• If you don't receive SMS messages, contact your carrier.

What did Apple Support tell you when you contacted them? What did your carrier tell you when you contacted them? Please let us know. Thanks.

Axel F.

This did the trick!

I have the iPhone 13, and after much troubleshooting on my own and with Verizon support when I suddenly could not text with non iPhone users, I was sent a replacement phone. Ended up with the same problem. Again troubleshooted.

Came in here and this suggestion stood out to me because I DO have the My Verizon app on my phone.

As suggested, I went into: My Verizon App > sign in > select the phone/ device > manage device > preferences > block specific services > block picture & messaging

My block picture & messaging was already off, so, on a whim, I toggled on and back off again.

Voila! My text started working again. Yippeee!

This community is amazing and will be my first stop should I experience any further issues with any Apple devices.

Welcome to the Apple Support Communities.

See: If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support.

Jack