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Prepping a newly-erased iMac for. new user

I just erased my old iMac (2009). As I'm starting it back up, the initial screen is the macOS Utilities window. I clicked on "Reinstall macOS" (High Sierra, in this case) and get a message "The recovery server could not be contacted." Any advice on what I should do? I'm hoping to make the transition to a new owner as easy as possible so I'd like to have an operating system in place.

iMac, macOS 10.12

Posted on Jan 15, 2022 2:50 PM

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13 replies

Jan 16, 2022 10:55 AM in response to kmdobbs79

You will be unable to create a bootable macOS 10.13 USB installer using a 2021 Mac unless you already have a copy of the High Sierra installer already downloaded and stored from an older Mac. If you have access to a 2010 to 2017 Mac, then most of them will allow you to download and create a bootable macOS USB installer. Or if you have access to a 2008 - 2009 Mac, then you can create a bootable macOS 10.11 USB installer. If these are not options, then you will need to use the original OSX 10.6 Snow Leopard DVD which shipped with the iMac from the factory (the DVD will have a gray label which notes the exact model of the iMac).


You can try changing the date on the iMac using the command line. You can make sure the date is current, but if that gives you the same error, then try changing the date to some time in 2017 (and if that fails try a year earlier, etc.). Launch the Terminal app from the Utilities folder while booted to the installer.


Set the date to Jan. 16, 2022 @ 11:33AM:

date  -u  0116113322


Set the date to Jan. 2, 2017 @ 11:33AM:

date  -u  0102113322


Note: the last two digits is the year. Press the "Return" key at the end of each line to execute the command.


It is best to connect the Mac directly to the router using an Ethernet cable for a faster more reliable connection which bypasses hard to troubleshoot WiFi issues.





Jan 16, 2022 12:40 PM in response to kmdobbs79

HWTech wrote:

If these are not options, then you will need to use the original OSX 10.6 Snow Leopard DVD which shipped with the iMac from the factory (the DVD will have a gray label which notes the exact model of the iMac).


Among these suggestions, you can also purchase a retail Mac OS X Snow Leopard Install DVD. Apple no longer sells them, but legitimate aftermarket sources exist. Expect to pay a little more than what Apple used to charge ($19) but not much more. Be sure the box and disc are white with a picture of a snow leopard on it.


Otherwise use the grey disc that came with the Mac, so see if you can find it. Those discs should accompany the Macs that used them, from cradle to grave.


After installing Snow Leopard, run Software Update which will install the App Store. Then, stop. Let the new owner upgrade it to High Sierra because it will require an Apple ID that the new owner should provide. Don't use your Apple ID otherwise you will make life miserable for its new owner.

Jan 16, 2022 1:37 PM in response to John Galt

Thanks to all of you for your expert advice. It is especially appreciated since I have little clue what I'm doing!


Good news: I found the 2009 OS disc! I began installing Snow Leopard.

Bad news: When prompted to select the disk where I want to install Mac OS X, there is only only option: MacIntosh HD (At least 498.8GB free; 499.25 GB total). And the message is that "Mac OS cannot start up from this disk."


I briefly poked around in the Utilities options but quickly got in over my head.


Any tips, please, my generous gurus??


Jan 16, 2022 2:35 PM in response to kmdobbs79

There was an old problem long since resolved, but considering Snow Leopard is about that old try the following.


Using Disk Utility (an option that ought to be available from the Snow Leopard Install disc's Utilities menu), select the startup disk (the 500 GB internal one) and resize it. The amount doesn't matter. Click Apply after resizing it. At your option, resize it again to match its original capacity. Click Apply again.


Then, attempt the installation again.


I'm relying on memory for this workaround, and also hoping it may evoke similar memories from other ASC helpers, but if you remain stuck please write back and I'll attempt to find some historical references to this particular problem.

Jan 16, 2022 7:52 PM in response to kmdobbs79

Here is how you properly prepare a drive using a macOS 10.6 to 10.10 installer by partitioning and formatting the physical drive:

https://www.owcdigital.com/assets/support/support-formatting-and-migration/Mac_Formatting_6-10.pdf


However, those instructions do not include securely erasing the hard drive so any unencrypted data on the drive can be accessed by the new user using a data recovery app. If this Mac uses a hard drive, then you need to either first enable Filevault, or you can select the "Secure Erase" option and write a single pass of zeroes to the hard drive. This is not necessary if the Mac only uses an SSD. If the Mac will boot into macOS, then it is much easier to first enable Filevault and let the process fully complete before attempting to erase/partition & format the hard drive since the location of the Secure Erase option in Disk Utility has changed over the years.

Prepping a newly-erased iMac for. new user

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