Factory reset
My sister is trying to factory reset her old phone but doesn’t know her passwords
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My sister is trying to factory reset her old phone but doesn’t know her passwords
She needs her Apple ID password. If she doesn’t know it the phone will be unusable. See→What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support
She needs her Apple ID password. If she doesn’t know it the phone will be unusable. See→What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support
Factory reset