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Maria6578 Author

Level 1

4 points

Lock Screen and Apps

My lock screen buttons won't work to shut off or close my phone. It can unlock but when it is unlocked, the apps don't work. It opens to a gray fuzzy screen. Siri won't do anything when I ask it to shut down iphone.

iPhone 11 Pro Max, iOS 15

Posted on Dec 21, 2021 8:55 PM

Top-ranking reply

Axel Foley

Level 10

149,598 points

Posted on Dec 21, 2021 9:08 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

View in context

Lock Screen and Apps

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