You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I cannot update to ios 13 on my iphone 6s plus i have plenty of space i get to update software and it gets hung and dies nothing further

I cannot update my software to ios 13 to my iphone 6 plus i have space and i cannot upload certain apps that i need

Posted on Nov 18, 2021 7:18 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 18, 2021 7:40 PM

iOS 13 is no longer an active iOS. The current updated iOS version is iOS 15.1

Not sure what you mean by, "gets hung and dies nothing further". What do you see on your screen when you attempt to update your iPhone?


One thing that you should know and confirm and that is whether you have an iPhone 6s or do you have an iPhone 6 (Without the S) This is important because an iPhone 6 can only be updated up to iOS 12.5.x and NOTHING HIGHER. You need an iPhone 6s to update higher than that to iOS 14.x. Double check which iPhone you have.


Open Settings General About Model Name: What does it state there?


Open Settings General About Model Name: What does it state there?


Axel F.

4 replies
Question marked as Top-ranking reply

Nov 18, 2021 7:40 PM in response to misstijojo72

iOS 13 is no longer an active iOS. The current updated iOS version is iOS 15.1

Not sure what you mean by, "gets hung and dies nothing further". What do you see on your screen when you attempt to update your iPhone?


One thing that you should know and confirm and that is whether you have an iPhone 6s or do you have an iPhone 6 (Without the S) This is important because an iPhone 6 can only be updated up to iOS 12.5.x and NOTHING HIGHER. You need an iPhone 6s to update higher than that to iOS 14.x. Double check which iPhone you have.


Open Settings General About Model Name: What does it state there?


Open Settings General About Model Name: What does it state there?


Axel F.

I cannot update to ios 13 on my iphone 6s plus i have plenty of space i get to update software and it gets hung and dies nothing further

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.