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User profile for user: cecily50
cecily50 Author
User level: Level 1
8 points

I am so lost! Someone please help-

So, I unfortunately had left some of my personal info where a roommate could get to it. From my understanding through many conversations with Apple, said person used my old Apple ID to "piggyback" onto my new one. All I'm trying to do is get back my Apple ID, which I'm unable so far to do because my phone was remote erased which activation locked it, and of course the password and recovery key were changed. I have turned this person in everywhere, turned my info in to Apple, and they keep saying everything on their end is blank. And my recovery email isn't helping. Most of the things I could care less about, but there are 17 years worth of photos on there of my kids, ones that have no copies. I am not super tech savvy, but if I'm sent in the right direction I can figure it out- and I've already tried account recovery and every other thing any apple site says will work. I know someone out there has an answer. PLEASE HELP!!

Posted on Sep 27, 2021 9:31 AM

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User profile for user: Limnos
Limnos
User level: Level 10
418,723 points

Posted on Sep 27, 2021 9:47 AM

Two main issue here:


1) The iPhone.

'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


Since you can't do those, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).


2) The account.

Click on this link "If you think your Apple ID has been compromised" --> https://support.apple.com/HT204145

Since you say Account Recovery does not work, you will have to contact Apple and see if they have an alternative solution. I have no idea what you mean when you say Apple says everything at their end is "blank".


Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Better for directly reporting an issue.

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User profile for user: Limnos
Limnos
User level: Level 10
418,723 points

Sep 27, 2021 9:47 AM in response to cecily50

Two main issue here:


1) The iPhone.

'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


Since you can't do those, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).


2) The account.

Click on this link "If you think your Apple ID has been compromised" --> https://support.apple.com/HT204145

Since you say Account Recovery does not work, you will have to contact Apple and see if they have an alternative solution. I have no idea what you mean when you say Apple says everything at their end is "blank".


Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Better for directly reporting an issue.

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I am so lost! Someone please help-

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