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Level 1

4 points

Update impossible

I have a Iphone 7.

It don't connect my sim card.

The message is:

"Required IOS update"

When I touch for update, I receive the message: "Don't have wifi acess "

But it is connected in my home wifi.

Please, help me

Posted on Aug 17, 2021 1:46 PM

Top-ranking reply

Level 6

17,689 points

Posted on Aug 17, 2021 2:27 PM

Try updating using a computer following the computer steps at https://support.apple.com/en-us/HT204204

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