You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone is locked and it wasn’t from entering the wrong passcode. How can I fix?

How can I unlock my iPhone?

iPhone X, iOS 14

Posted on Jul 11, 2021 2:28 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 11, 2021 2:34 PM

If your iPhone X is not unlocking to get to the Home Screen when you enter your passcode, then you will have to reset the passcode. The other thing is have you had any touch screen issues in the recently whereby the iPhone X was not responding properly to your touches? A failing Display can also enter incorrect information even when you press the right numbers/alphabets on your keyboard.


For display issues, check to see whether your iPhone qualifies for the ➔ Apple iPhone X display module replacement program.


If there are/were no display issues then you will have to reset your passcode. You will need a computer to complete this task. You can reset your passcode by following the instructions in this article by Apple ➔ How to reset your passcode on a disabled iPhone.All your data on your iPhone will be wiped clean in the process.


Axel F.

1 reply
Question marked as Top-ranking reply

Jul 11, 2021 2:34 PM in response to bigal729

If your iPhone X is not unlocking to get to the Home Screen when you enter your passcode, then you will have to reset the passcode. The other thing is have you had any touch screen issues in the recently whereby the iPhone X was not responding properly to your touches? A failing Display can also enter incorrect information even when you press the right numbers/alphabets on your keyboard.


For display issues, check to see whether your iPhone qualifies for the ➔ Apple iPhone X display module replacement program.


If there are/were no display issues then you will have to reset your passcode. You will need a computer to complete this task. You can reset your passcode by following the instructions in this article by Apple ➔ How to reset your passcode on a disabled iPhone.All your data on your iPhone will be wiped clean in the process.


Axel F.

My iPhone is locked and it wasn’t from entering the wrong passcode. How can I fix?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.