You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Phone stuck at loading and home button not working

My iphone 7 home button is not working but the phone is working as normal. However, one of the apple authorized reseller staff at Switch accidently updated my phone without my consent and now it stuck at loading and cannot press the home button.

iPhone 7

Posted on Jun 2, 2021 12:21 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 2, 2021 4:52 AM

Hello,

Start here:

If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

The Home button will need to be repaired:

iPhone Repair

In the meantime you can use a virtual Home button. See this:

How to Enable a Virtual Home Button on iPhone or iPad with AssistiveTouch

Good luck.

1 reply

Phone stuck at loading and home button not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.