gonmnmr wrote:
Hi!
My MacBook Pro Retina 2013 is not working very well since some weeks ago. I have the latest Big Sur version. The issue is the display is always black after sleep. The display is black but the computer is working, if I connect an external display it shows everything. The macbook retina display works again when I reboot the mac. I have tried to reset SMC, SNVRAM, PRAM, etc but the problem is still present. I also reinstalled OS from Safe Mode.
Hope you could help me, thanks.
Well, the go to way to sort wake/sleep black screen is the SMC https://support.apple.com/en-us/HT201295
You can try running the AHT/Diagnostic and see if it kicks out an error code:
https://support.apple.com/en-us/HT202731
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
Learn how to get your Mac fixed and how much it will cost.
https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
