Updating apps

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kasparkvamme Author

Level 1

8 points

Updating apps

Updating apps in iPhone 11 - the wheel just spins. Not downloading. Have tried the steps advised by Apple. To no avail

Help please!

iPhone 11 Pro, iOS 14

Posted on May 2, 2021 3:01 AM

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Answer 1

Top-ranking reply

Limnos

Level 10

418,687 points

May 2, 2021 6:24 AM in response to kasparkvamme

Click on this link "If you can’t download or update apps on your iPhone or iPad " --> https://support.apple.com/HT207165

If the first 5 don't help, use the 6th.

Considerations:

Do you have the same problem when using a different Wi-Fi network?

Does restarting your device make any change?

Can you download apps normally on another device?

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Answer 2

kasparkvamme Author

Level 1

8 points

May 2, 2021 7:28 PM in response to Limnos

Thanks Limnos,

I did steps 1-5 several times. Went to step 6 - which is this thread.

I turned off WiFi and attempted update on mobile network. Prompt asks if you want to download using mobile data or wait for WiFi connection. I selected wait.

Once WiFi switched back on, the download starts.

So the routine becomes:

Select “Update all” in AppStore

Turn off wifi on iphone

Select “download later with Wifi” when prompted

Turn WiFi back on…😳

Thank again for your help. Must be the WiFi - as per your first suggestion.

k

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