12 pro max screenshot unresponsive

All of a sudden this morning my screenshot buttons stopped functioning. Is this a software bug or something? My wife has the same phone and hers still works. And yes I’m hitting the right buttons.

iPhone 12 Pro Max, iOS 14

Posted on Apr 14, 2021 5:10 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 14, 2021 8:40 AM

Force restart the phone

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.


If that does not fix it then contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

1 reply
Question marked as Top-ranking reply

Apr 14, 2021 8:40 AM in response to Salty504

Force restart the phone

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.


If that does not fix it then contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

12 pro max screenshot unresponsive

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.