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Frozen iPhone XR

How do I unfreeze an iPhone that is able to move the screen but I can’t open nore turn it off?

Posted on Mar 3, 2021 6:26 PM

Top-ranking reply

Level 10

418,903 points

Posted on Mar 3, 2021 9:41 PM

Hello Nanabanana,

Try these:

Restart your iPhone, iPad, or iPod touch - https://support.apple.com/HT201559

If your iPhone, iPad, or iPod touch won‘t turn on or is frozen, click here --> https://support.apple.com/HT201412

- Read it all, including the final step to Contact Apple Support if necessary

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