Charging Cord Smells of Mildew and Has a Powder Substance on the Cord

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Charging Cord Smells of Mildew and Has a Powder Substance on the Cord

I purchased an extra charging cord (2m) for my Macbook Air I will be receiving in a few weeks. I went ahead and opened the package and immediately could smell mold/mildew. It was the cord. As I started unwinding it, the cord seemed sticky and had a powdery substance on it. I tried to clean the cord, but the smell is still there. This is with Product MML82AM/A Model A1739.

Does anyone have any idea what this could be? I don't have a local store to return it to.

MacBook Air

Posted on Mar 3, 2021 4:05 PM

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Answer 1

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Eric--F

Community Specialist

Mar 5, 2021 6:18 PM in response to chaelimah17

Hello chaelimah17,

Thanks for using the Apple Support Communities. We understand that you have concerns regarding the charging cable you recently purchased. If you have concerns, it would be best to return it to the place of purchase for a refund or exchange. You mentioned that you don't have local store to return it to, so that makes it appear it was purchased online. You can check with the online retailer regarding their return/exchange policy.

If the item was bought from the Apple Online Store, you'll find the link below can assist with online returns.

Returns & Refunds

Best regards.

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