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Caller ID says 'United States' not 'city and state'

Since updating to iOS 14 when an incoming call not in my contacts comes in it displays the phone number and “United States”. Before the update it would display the number and the city and state. When I go to recent calls it shows city and state, why is this not displaying when the call comes in?


[Re-Titled by Moderator]

Posted on Oct 21, 2020 8:09 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 26, 2020 2:09 PM

Hi there Rayban3500,


We understand you're experiencing an issue with the incoming Caller ID on your iPhone, and we'd like to see if we can assist.


Does this happen with specific callers, or every caller?

If this occurs with all incoming calls, you'll want to reach out to your carrier to look into this.


If it only happens with some callers, check that your iPhone is up to date: Update your iPhone, iPad, or iPod touch


If the issue persists after updating, check for any carrier settings updates: Update your carrier settings on your iPhone or iPad


Cheers!

1 reply
Question marked as Top-ranking reply

Oct 26, 2020 2:09 PM in response to Rayban3500

Hi there Rayban3500,


We understand you're experiencing an issue with the incoming Caller ID on your iPhone, and we'd like to see if we can assist.


Does this happen with specific callers, or every caller?

If this occurs with all incoming calls, you'll want to reach out to your carrier to look into this.


If it only happens with some callers, check that your iPhone is up to date: Update your iPhone, iPad, or iPod touch


If the issue persists after updating, check for any carrier settings updates: Update your carrier settings on your iPhone or iPad


Cheers!

Caller ID says 'United States' not 'city and state'

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