Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Audio still playing over Bluetooth headphones with volume completely turned down

I can still hear the audio of music and videos play in my Bluetooth headphones despite having the volume completely turned down to 0.

With normal headphones and without headphones the problem doesn’t happen.

The issue started out of the blue...

iPhone 7

Posted on Sep 28, 2020 12:32 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 5, 2020 6:49 AM

Hi kurage,


Thanks for using Apple Support Communities. We understand you’re having trouble with your Bluetooth headphones. We’re happy to help.


We suggest unpairing and then setting up your headphones again:


Pair a third-party Bluetooth accessory with your iPhone, iPad, or iPod touch


Should the issue persist, reach out to the manufacturer for further troubleshooting.


Take care.

1 reply
Question marked as Top-ranking reply

Oct 5, 2020 6:49 AM in response to kurage

Hi kurage,


Thanks for using Apple Support Communities. We understand you’re having trouble with your Bluetooth headphones. We’re happy to help.


We suggest unpairing and then setting up your headphones again:


Pair a third-party Bluetooth accessory with your iPhone, iPad, or iPod touch


Should the issue persist, reach out to the manufacturer for further troubleshooting.


Take care.

Audio still playing over Bluetooth headphones with volume completely turned down

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.