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ConfusedSi Author

Level 1

4 points

iMessage & FaceTime number

Hi, I’ve just upgraded my work phone from android to iPhone11. I put a new SIM card in and then transferred my old number across via my network provider. The phone works great with my old number apart from when I use iMessage or FaceTime it still uses the number of the new SIM card and I cannot seem to change it so that my phone uses just the one number for everything.

i’ve looked on a the help section but every time I restart my phone it has the different number for iMessage and FaceTime - any ideas?

iPhone 11, iOS 13

Posted on Sep 9, 2020 5:23 AM

Top-ranking reply

Eric Root

Level 10

684,597 points

Posted on Sep 9, 2020 7:56 AM

You need to change/add the number on your Apple ID. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.

Apple ID - Manage

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iMessage & FaceTime number

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