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I’m not able to add my card details or add money to my account

I’m not able to add money to my Apple ID or update my card to billing details

iPad, iPadOS 13

Posted on Aug 27, 2020 5:29 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 27, 2020 5:57 AM

What happens when you try? Error message(s)? Are you a Family Sharing member? If so, you can't add a credit card or add funds to your account.


Log into your account in the App Store/iTunes and you should be able to change/verify it there. Or you can click the blue Edit payment methods in the article below. When signed in and the page loads, you will be on the credit card page. After updating that, click the Go Back button at the lower left and you will be on the address page.


Apple ID payment information - change.  


If not in Family Sharing, see >> Apple ID - Add funds to your ID


You can buy/redeem iTunes Gift cards to the account. Charges will be deducted from the account balance before the organizer's credit card is charged.


App Store & iTunes Gift Cards by Email.     


Gift cards redeem.    


Gift Card - can’t redeem.    

1 reply
Question marked as Top-ranking reply

Aug 27, 2020 5:57 AM in response to Dr_ash

What happens when you try? Error message(s)? Are you a Family Sharing member? If so, you can't add a credit card or add funds to your account.


Log into your account in the App Store/iTunes and you should be able to change/verify it there. Or you can click the blue Edit payment methods in the article below. When signed in and the page loads, you will be on the credit card page. After updating that, click the Go Back button at the lower left and you will be on the address page.


Apple ID payment information - change.  


If not in Family Sharing, see >> Apple ID - Add funds to your ID


You can buy/redeem iTunes Gift cards to the account. Charges will be deducted from the account balance before the organizer's credit card is charged.


App Store & iTunes Gift Cards by Email.     


Gift cards redeem.    


Gift Card - can’t redeem.    

I’m not able to add my card details or add money to my account

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