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Level 1

4 points

screen is black and won't turn on

screen is black and won't turn on my iPhone 6s

it rings but I can't answer or transfer to my new phone

iPhone 6s, iOS 13

Posted on Jul 23, 2020 3:01 PM

Top-ranking reply

Level 6

15,962 points

Posted on Jul 23, 2020 3:03 PM

Have you tried a force restart? - Press and hold both the Home and the Top (or Side) buttons until you see the Apple logo.

If that doesn't work you can try the link below for more troubleshooting tips

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