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My Imac and Cloud and all internet is not responding. When I go into Internet accounts I cannot connect ICloud bk it will not accept my Pw. I then used my IPhone and changed my Pw and still cannot get into computer. The notice “failure to connect with Apple server.? How do I fix this?
iMac, OS X 10.10
Good Afternoon, just wanted to update you that I was finally able to download Etrecheck!! I used it and followed instructions. There was one issue I am concerned about. It identified that my hard drive may be failing?! I will continue to monitor over the next week or so. This is a 2010 IMac after all and it may need to be replaced although we've been through a lot together.
Thank you for your assistance! Greatly appreciated :)
Good Afternoon, just wanted to update you that I was finally able to download Etrecheck!! I used it and followed instructions. There was one issue I am concerned about. It identified that my hard drive may be failing?! I will continue to monitor over the next week or so. This is a 2010 IMac after all and it may need to be replaced although we've been through a lot together.
Thank you for your assistance! Greatly appreciated :)
Go on the Apple certificate page:
https://www.apple.com/certificateauthority/
Download the Apple Intermediate Certificates
Apple IST CA 2 - G1 Certificate (direct download)
Double click the downloaded certificate to install it in Keychain Access.
You should see it now, in login certificates.
Try this browser as a test...
Add-on anti-malware, add-on anti-virus, add-on VPN clients, add-on cleaners are not apps I would generally recommend.
Removing those add-ons can sometimes be difficult, and a backup and re-install and migrate in docs and settings (and not apps) can be faster and more effective. Some of those add-ons are difficult to distinguish from malware, based on how some of those tie into macOS, and how some of those operate.
Some of those add-ons have uploaded and re-sell a user’s browsing and web purchase history, and have caused crashes and corruptions.
Here, I’d try to get a backup to external storage, boot Recovery (using Option-Command-R for the most current version), install macOS, and migrate in docs and settings and not apps.
Do you have backups? If not, go get those Right Now.
Please run and then post the EtreCheck data. Post this data, and give folks here a change to sort through that before proceeding. This may well be something installed that’s getting in the way, or that has corrupted macOS.
You’re rebooting with Option-Command-R, not using that within Safari. The blue text shown around here is a link. Click on it for more info. I had previously linked to the how-to-use-Recovery information.
If Recovery isn’t working, then this is probably either a problem with the Mac hardware, or with the cable or however this Mac is connected. Swap the network cable to the switch, if you’re using that. Reboot the Wi-Fi, if you’re using that. But if you’re trying to use the Option-Command-R chord in Safari, that’s not going to work.
If your Mac can’t reliably connect to the network, that’s going to have to be addressed. But having backups, and having some configuration information can help get there.
If still having issues with the network, use another Mac, download macOS and and build a bootable installer, and boot and use that to get into the installer (and into the equivalent of Recovery, if that becomes necessary):
How to create a bootable installer for macOS - Apple Support
I’d use that bootable installer and Disk Utility that’s available there to get a backup to external storage. If you cannot get that backup any other way, and do not have a current backup.
If you’re really still on OS X 10.10 Yosemite, upgrade to OS X 10.11 El Capitan, or preferably newer if your iMac supports that. macOS 10.13 High Sierra or newer would be preferred, but any iMac running OS X 10.10 should be able to run at least OS X 10.11.
Any add-on security apps, add-on anti-malware, add-on cleaner apps, add-on VPN clients, or similar? Remove all that, reboot, and try again.
Failing that... Please download and run and post the output of EtreCheck here. Open a new reply here and then press the button that looks like a printed page to get a text input box big enough to paste the hardware and software configuration report here.
I do not recommend Brave, as those folks have reportedly previously collected money for others without the recipients’ permission or even knowledge, and more recently the Brave folks have reportedly been silently updating and redirecting certain URLs.
Thank you for your help. I have attempted to download the Etre link you sent From my IMac desktop; i continually get “cannot find server” note and a redish message periodically that states “cannot fin Internet” when I am clearly on my home security protected internet. What can I do from here? I am trying to clean a VPN app off my computer and cannot get online to do it with a Mac Cleaner or anything.
Sorry to have to keep reaching out but after I use Safari to access my yahoo email my Mac keeps spewing out “no Internet connection” and cannot even use my “Option Command R” Command to get to a Recovery app
So I just went from Safari to Yahoo.com; have reattempted Command “Option Command R”; the blue line at top just gave me Safari Can’t Open Page because the server isn’t responding. I dont inderstand this because I can get my email from yahoo then it will freeze up. Frustrating
Backups, storage repair/upgrade or Mac replacement, or booting and running from an external device.
If your hard disk is failing, your only task should be getting a current backup, if you don’t have one.
Not volume verifications, not tests, not software repairs, just the backup.
Apple’s pesky forum-attachment bug is arising here, which means the report is inaccessible.
I’m saying that a failing storage device typically degrades into complete failure, and degrades from performance issues and pauses to data corruptions and usually then along to catastrophic data loss.
Failing storage hardware doesn’t usually seld-repair.
Not once the problems become visible to the folks using the storage.
If there’s data in the storage device and you do not have current backups, get those backups now.
The longer a failing storage device degrades, the more endemic the read errors and the data corruptions tend to be.
You might not get as much I/O as you would want.
Whether you choose repair or replacement or otherwise is up to you.
DriveDx is another diagnostic tool, though that only after there are current backups.
the Report is too big to post back to you; added in text box
So you're saying to "back up my computer" somehow and purchase a new one?
Did you uninstall Norton yet?
Do you really need VPN?
If you plan on keeping it I\d add 2*8 GBMemory sticks...
Yes, I uninstalled both Norton and NORDVPN
My IMac is “failing to connect with Apple Server” what is the issue?
