Microsoft Remote Desktop Mobile app

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Microsoft Remote Desktop Mobile app

I have been using the Microsoft Remote Desktop Mobile app successfully on my iPad Air 2 since Oct 2019 to connect to a Dell Desktop PC running Windows 10 Pro over my LAN at home. Now I can no longer connect and receive the 0x204 Error Code on my iPad. I believe the issue is with my iPad only as I can connect remotely to the Dell Desktop from a HP Laptop with no issues. I have deleted and reinstalled the most current Microsoft Remote Desktop Mobile app on the iPad but still receive the same error code. I have also reset the iPad Air 2 network setting but this did not help. The iPad Air 2 is running iOS 13.5.1. I did recently upgrade from iOS 12.4.7 to 13.5 and perhaps that has something to do with my connection issues.

Thank you for any insight or support you can provide.

iPad Air 2 Wi-Fi

Posted on Jul 1, 2020 10:34 PM

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Answer 1

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DonDiego-60 Author

Level 1

4 points

Jul 24, 2020 9:25 PM in response to DonDiego-60

I figured out the issue. Prior to upgrading to iOS 13.5.1 and the new Microsoft Remote Desktop Mobile app, the old Microsoft Remote Desktop Mobile app allowed me to use the Dell Desktop computers “Host” name rather than IP address to connect. After upgrading to iOS 13.5.1 and the new Microsoft Remote Desktop Mobile app I had to use the IP address to connect. Using the "Host" name would no longer work.

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Answer 2

DonDiego-60 Author

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4 points

Jul 2, 2020 4:47 PM in response to QuickPost

I did reach out to Microsoft. Since I can not connect remotely with my iPad but I can connect remotely with a PC, Microsoft said it's an iPad issue not a windows issue and I need to contact Apple support.

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Answer 3

QuickPost

Level 10

103,365 points

Jul 2, 2020 7:59 AM in response to DonDiego-60

Hello,

You will need to reach out to Microsoft’s support for assistance with their product.

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Microsoft Remote Desktop Mobile app

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