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triple-click (for guided access) turns off phone

Hello,

On the support page, it is suggested to triple-click the side button to activate guided access while in an app.


However, when I triple-click the side button, my phone shuts off (not off-off, but in the inactive state when the screen goes dark).


How am I to activate guided access?


When I try to use Siri to activate it, my Siri doesn't let me speak all the way and cuts off as well.

Please advise.


Thanks,

Mary Bess

iPhone 11, iOS 13

Posted on Jun 11, 2020 12:24 PM

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2 replies

triple-click (for guided access) turns off phone

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