triple-click (for guided access) turns off phone
Hello,
On the support page, it is suggested to triple-click the side button to activate guided access while in an app.
However, when I triple-click the side button, my phone shuts off (not off-off, but in the inactive state when the screen goes dark).
How am I to activate guided access?
When I try to use Siri to activate it, my Siri doesn't let me speak all the way and cuts off as well.
Please advise.
Thanks,
Mary Bess
iPhone 11, iOS 13