You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

magic keyboard shipped with faulty lightening connector from amazon not like apple is it

is this a common problem?

Mac mini, macOS 10.15

Posted on May 26, 2020 4:10 AM

Reply
Question marked as Top-ranking reply

Posted on May 26, 2020 11:52 AM

Buying a product from Amazon does not mean that it came directly from Apple, and likely it was fullfilled by an Amazon reseller that may have wanted to get rid of a known defective keyboard. Nothing to prevent that, and even Apple has a certain (small) percentage of defective products, as does any manufacturer.

4 replies
Question marked as Top-ranking reply

May 26, 2020 11:52 AM in response to Andrew_dw

Buying a product from Amazon does not mean that it came directly from Apple, and likely it was fullfilled by an Amazon reseller that may have wanted to get rid of a known defective keyboard. Nothing to prevent that, and even Apple has a certain (small) percentage of defective products, as does any manufacturer.

magic keyboard shipped with faulty lightening connector from amazon not like apple is it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.