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ramyro02 Author

Level 1

4 points

Pixlr app problem

Hi! I'm a completely new user of the iPad Pro and bought the basic Pixlr app for 7.99. When I wanted to use the premium features, it told me I needed to buy the premium package for 11.99. I then purchased this premium package.

Now when I click on the premium features, I get the same message that I need to purchase the premium package in order to use these features. When I click on this alert, it tells me that I already have this premium package and do not have to pay again for 12 months. However, I still cannot access these premium features. I tried closing the app and rebooting the iPad, but this problem continues.

I don't know what else to do. Can anyone out there help me?

iPad Pro, iPadOS 13

Posted on May 16, 2020 7:42 PM

Top-ranking reply

QuickPost

Level 10

103,365 points

Posted on May 16, 2020 7:50 PM

Hello,

You will need to reach out to Pixlr’s support for assistance with their product.

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Pixlr app problem

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