Question marked as Top-ranking reply User profile for user: ckuan ckuan User level: Level 10 120,806 points Apr 12, 2020 7:10 PM in response to ericka66 You have to troubleshoot yourself.make sure your credit card info with your name on it, issued by your bank is valid and up to datemake sure you are connected to the Internet via Wi-Fimake sure you have enough free space Show more Less Reply Link