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Level 1

4 points

Face ID

My Face ID has stopped working, when I go to reset it says Get Started then position your face which I do then nothing? Any ideas?

iPhone X, iOS 13

Posted on Feb 16, 2020 9:56 AM

Top-ranking reply

Level 10

684,615 points

Posted on Feb 16, 2020 10:09 AM

See if anything here helps. Have you tried a restart and a reset?

Face ID on your iPhone X - Get help with https://support.apple.com/en-us/HT208114

Restart your iPhone, iPad, or iPod touch https://support.apple.com/en-us/HT201559

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