I can’t update my phone number connected to my Apple ID.

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Level 1

8 points

I can’t update my phone number connected to my Apple ID.

Because it needs me to verify that number is mine. But the number connected to the Apple ID is my old number. I can’t get into my Apple ID to change the number.

iPad, iOS 13

Posted on Feb 4, 2020 4:33 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,591 points

Feb 4, 2020 5:26 PM in response to chambkri21

You aren't getting a verification code so you can log in? See if anything here helps. If necessary, you can use account recovery as explained in the link at bottom of the article.

Verification code - how to get one and sign in with two-factor authentication

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Answer 2

chambkri21 Author

Level 1

8 points

Feb 4, 2020 5:29 PM in response to Eric Root

They’re sending a verification code, but it’s to my old number so I can’t verify it. Thank you for the link, but the recovery process seems to only be about resetting the password. I know my Apple ID and password, I just can’t sign in because I no longer have the phone number it’s sending the verification code to.

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Answer 3

Eric Root

Level 10

684,591 points

Feb 4, 2020 5:48 PM in response to chambkri21

From the article below. It also covers not being able to sign in.

If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period.

Apple ID - Recover your Apple ID with two-factor authentication account recovery

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I can’t update my phone number connected to my Apple ID.

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