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Iphone frozen

Hello,

My iPhone 7 was in the middle of updating to IOS 13 and has been frozen on the white apple logo page. I have plugged it in, pressed the home and power button and tried a variety of ways to fix it. I am unsure what to do. It as well will often go to an all black screen then 5 seconds later return to the white screen with black apple logo. What should I do to get my phone to turn on?

iPhone 7

Posted on Dec 25, 2019 1:32 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 25, 2019 2:42 PM

this to me sounds like a "boot lopped" device, best course of action would be to plug it into a laptop, with itunes, set it into recovery mode, and do a restore/update from there, that should fix the problem, if not, then bring it into an apple store, and they should be able to fix it/replace it for you

best of luck

1 reply
Question marked as Top-ranking reply

Dec 25, 2019 2:42 PM in response to Japan5

this to me sounds like a "boot lopped" device, best course of action would be to plug it into a laptop, with itunes, set it into recovery mode, and do a restore/update from there, that should fix the problem, if not, then bring it into an apple store, and they should be able to fix it/replace it for you

best of luck

Iphone frozen

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