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bittinger Author

Level 1

4 points

Double Purchases

Quite some years back i purchased Disclosure albums - Seattle, both the deluxe and the extended versions. I tried to re-download them from the store but they aren't there. I check about and still no luck. I am confused, and now i bought another copy of the deluxe album.

Can i get some assistance with this?

Edit: I was able to locate the albums (with many more) they were hidden.

Although i still purchased the album a second time, how do i apply for a refund? Or does it cancel out since i already own a copy?

Posted on Aug 26, 2019 6:46 AM

Top-ranking reply

King_Penguin

Level 10

334,192 points

Posted on Aug 26, 2019 7:34 AM

Purchasing a different version of the album will not be automatically cancelled.

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com

Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Double Purchases

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